PNC Cleaning Services is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information.

We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), which set out how personal information must be handled. You can read more about these principles on the Office of the Australian Information Commissioner’s website at https://www.oaic.gov.au/.

Privacy Policy

Personal information is any information that identifies you. This may include your:

  • Name

  • Address

  • Email address

  • Phone number

What personal information we collect

We collect personal information through:

  • Phone calls

  • Emails

  • Our website: www.pnccleaning.com.au

Our website is hosted by Squarespace. When you visit the site, Squarespace may collect information such as:

  • Details about your browser, device, and network

  • Pages you visited before and during your visit

  • Your IP address

Squarespace uses this information to operate, protect, and improve its services. More details can be found in Squarespace’s Privacy Policy.

When you submit a form on our website, we collect the information you provide so we can respond to your enquiry. This information is shared with Squarespace so they can support our website services and help us manage communication with you.

How we collect your information

We collect personal information mainly to provide our cleaning services. In some cases, we may also use it for related purposes that you would reasonably expect. When possible, we will explain why we are collecting your information and how it will be used.

Why we collect your information

Sensitive information includes details such as racial or ethnic background, political views, religious beliefs, union membership, criminal records, or health information. We only use sensitive information:

  • For the purpose it was collected

  • For a closely related purpose

  • With your consent

  • When required or allowed by law

Sensitive Information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. When your information is no longer needed, we will securely destroy or permanently de-identify it. However, some information may be kept in client files for at least 7 years.

Security and storage

You may request access to the personal information we hold about you or ask for corrections. To do so, please contact us in writing. We do not charge for access requests, but a small administrative fee may apply for providing copies. We may ask for identification before releasing information.

Accessing your information

Keeping information accurate

We aim to keep your personal information accurate and up to date. If you believe any of your details are incorrect or outdated, please let us know as soon as possible so we can update our records.

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

Policy Updates

If you have any questions or concerns about this Privacy Policy, please contact us using one of the following methods:

Privacy Policy last updated: 30/01/2026